Fiber to the Home
Fiber to the Home delivers the fastest, most reliable Internet service available! We are expanding our fiber network and will begin building fiber to the home, which will serve thousands of residents in Hamilton County and parts of Hall and Clay counties with fiber optic connectivity. We are currently implementing plans to deliver fiber to the home for customers in the communities and rural areas of Aurora, Hampton, Giltner, Marquette, Hordville, Stockham, Phillips, Doniphan and Trumbull.
When will you be putting fiber in my community?
In most cases, we already have! Over the last twenty years we’ve been placing fiber in service in all of our communities in preparation for this project, and now we’re extending these connections all the way to the customer’s home. We’re starting with Hampton, and after that, we will move to Aurora and Doniphan. In parallel with the in-town construction we will begin to deliver fiber to the rural households as well. We will continue to lay out plans for the other communities as we progress through these first three. All customers will be notified prior to deployment in their community. Our goal is to have 100% fiber in our service area within three to five years, and have the greatest impact by reaching the greatest number of customers as soon as we can.
What if I don’t live in town?
As a rural telecommunications company, we recognize the importance of providing state of the art service to all of our customers. As a result, we will be delivering fiber to the rural households and businesses in parallel with our in-town construction. We will be prioritizing our construction plans to have the greatest impact by identifying a combination of density and service needs. To help us identify the needs of your home or business, please contact us or complete the survey at www.HamiltonTel.com/IWantFiber.
Are you doing FTTH in the entire service area, and does that include rural areas?
Yes, we will be 100% fiber throughout our entire service area, including to our rural customers. This is a complete infrastructure overhaul and will change how we deliver services to your home or business. As we do today, if the customer makes a request to deploy fiber outside of the current infrastructure delivery, such as to a bin site, there may be an additional installation fee to deploy the fiber to the requested location.
What will the construction process look like? Will they tear up my yard?
Construction begins with the fiber optic infrastructure that we have already deployed throughout the service areas. Fiber will be deployed to a distribution point, or node, closest to your home. Hamilton employees or contractors will arrive in your neighborhood to mark the locations of your water lines, sewer lines, and gas lines in preparation for local construction. We will ask you to mark and locate any specific items that may be obstructed during deployment, such as sprinkler lines. The fiber will be buried through your yard in a very thin line approximately 12 inches deep and you will notice very little difference in your yard when construction is complete. Construction crews will be mindful of your landscaping and will work to minimize any long-term impacts to the appearance of your yard.
What will the outside of my house look like? What boxes/equipment will be there?
In some cases, the fiber will run directly to your house and to the current box you already have on your home for DSL and telephone access. In other cases, a new location may be chosen if it is determined to be a better location to receive the fiber.
If you’re starting in my town, how long will it take to get fiber to my house?
That will depend on the size of the town. We will notify you one to two weeks before we plan to bury fiber to your home.
Will there be an interruption in my service during construction of fiber to my home?
There will be a short interruption in service for just a few minutes that will occur while we disconnect the DSL service and switch to the new fiber service.
How fast will my Internet speed be?
Fiber will allow us to deliver much faster Internet speeds than we ever have before. All Internet plan speeds will increase and the technology will allow for even higher speeds in the future without significant additional construction for the foreseeable future. We are working on new data plans now, which will be released in June.
When will you be in my community/ neighborhood?
The village of Hampton will be first community to receive fiber, followed by Aurora and then Doniphan. We are currently developing the schedule and plan for each community and will share that information as the construction progresses.
Fiber to the Home is great… and I need it now.
Our goal is to have the greatest impact by reaching as many customers as we can, as soon as we can. We recognize that we have customers with high bandwidth needs who may need it sooner. There will be occasions based on need that we are able to get to a customer’s home sooner. Please contact us or complete the survey at www.HamiltonTel.com/IWantFiber to let us know of your needs.
Who is responsible for damage to my property?
We will be very careful burying the fiber and our fiber technicians are very mindful of your property. We will do our best to return your yard or property to its previous state when complete and you should notice little to no difference once complete.
What do the flags in my yard mean?
The flags in your yard are marking utilities so we are aware where different lines, such as electric lines, gas lines and water lines, are buried when burying fiber.
How deep do you have to bury the fiber in my yard?
The main line is buried 42 inches deep. The lateral lines to the easements or right of ways are buried 24-36 inches deep. The fiber drop to the house or pedestal will be roughly 12 inches in depth.
Will anything need to be done inside my home? Wiring changes?
In many instances, if you are a current customer with telephone and DSL service, there will be no new wiring changes needed to the phone jacks inside your home. There will be new equipment to install that allows us to connect the fiber to the port directly in your home and there will be a need to route cabling from the outside of your house to the location of the new equipment inside the house.
Is my bill going to be higher to pay for this?
Our customers will not be charged more to have an all fiber access. As always, we aim to provide the latest in technology while keeping our prices as low as we can.
Are we required to switch to fiber?
Hamilton is switching to an all fiber network. In order to provide the best service possible, we will move all customers to fiber. Once the fiber to the home conversion is complete, we will no longer maintain our old infrastructure consisting of copper lines.
Do I need special equipment to get the full speed through my Wi-Fi?
As with all wireless routers, it depends on the age and capability of the router. Most routers purchased from Hamilton should be able to deliver the speed you have purchased. However, for subscribers selecting one of the higher speed plans, it may be beneficial to upgrade to a Wi-Fi router that has greater bandwidth capabilities. These higher speed wireless routers are available for purchase from Hamilton or a number of other retailers.
Will my telephone still work during a power outage?
As with our previous technologies, your telephone will continue to function in the event of a power outage. To accomplish this we will be installing a battery backup unit, often called a UPS (Uninterruptible Power Supply) next to your new fiber modem. This UPS will allow regular corded land line phones to work during a power outage and to maintain the ability to connect to 911 emergency services. When a power outage occurs, you should ensure that you have one corded single-line touchtone phone connected directly to the Wi-Fi gateway or your in-home wiring (wall jack) and the gateway connected directly to the Battery Back Unit. If you connect a cordless phone, it will not function without a separate battery backup, and not all cordless phones are so equipped.